Empathy: Seeing Through the Eyes of Others

Empathy is the ability to understand and share another person's feelings. In leadership, empathy means being able to step into someone else’s shoes, feel their challenges and struggles, and respond with care and understanding.

Leaders who prioritize empathy create inclusive and human-centered workplaces. They listen actively to their team members, allowing space for different perspectives and fostering an environment where people feel valued and heard. Empathetic leaders also tend to make more informed and thoughtful decisions because they consider the impact of their actions on others.

Empathy builds connection, and connection builds trust. When people feel understood, they are more likely to engage, collaborate, and go the extra mile.